Welcome to Millbrook Surgery (Castle Cary)
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Tuesday 18th June 1.00pm - 1.30pm - Please be aware
Due to essential maintenance the usual surgery contact telephone number will not be working between 1.00pm and 1.30pm on Tuesday 18th June 2019.
If you need to contact the surgery in this 30 minute slot please either contact us via the Engage Consult system, visit the surgery in person or telephone 07484 510062.
Please note that this is a temporary mobile telephone number
which will not be answered other than between 1 & 1.30pm on Tuesday 18th.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Queen Camel, Bruton, Milborne Port, Millbrook and Wincanton GP Practices are now working collaboratively to offer appointments to their own and each other’s patients who cannot easily access primary care services during normal working hours. Four of the practices in turn will offer extra appointments with a health care professional between 6.30pm and 8.00pm Monday – Friday and Millbrook Surgery will additionally offer appointments from 7.30 – 8.00am on a Tuesday. Queen Camel will offer appointments (for all practices) between 9.00am and 10.30am on a Saturday. The appointments will be with the host practice staff, not necessarily your registered practice staff.
This is a new initiative across Somerset whereby patients can make appointments at extended times (up until 8pm at night Monday - Friday and on Saturday mornings) at other practices across the local area. Appointment types will vary, some being face to face and some on the telephone. There will be a mixture of pre-bookable and same day appointments available across the week. They may be with a doctor but could also be with another healthcare professional such as a primary care practitioner or a nurse. We are keen to balance the importance of continuity of care with convenient access for patients whilst ensuring that the service is safe.
To book an evening or weekend appointment please contact your registered practice during normal opening hours, this will help us to signpost you to the most appropriate option for your particular problem. By contacting us we can fully explain the process, ensure that the booking is appropriate (as we hope to be able to meet your needs by offering an appointment with your usual GP) and cover all the relevant information (and consent) that we need to before we book an appointment for you.
Please note that this is NOT a walk in service and anyone who turns up at a practice without a pre-booked appointment will be asked to contact the Out of Hours service.
You need to agree to your medical record being shared with the host practice who are providing your appointment. The Clinician providing your appointment needs to have full access to your medical record.
Patients are reminded that the extension to routine GP services at evenings and weekends does not replace the current Somerset Out of Hours Urgent Primary Care Services. If patients or their family members become ill overnight or at the weekend and need medical advice or help outside of practice opening hours, they should continue to call NHS 111.
If you would like an appointment during one of these sessions, please contact your registered practice and request an “Improved Access” appointment. These appointments can either be on the telephone or face to face. You must contact your own practice in order to make the appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
We try to ensure good access for all of our patients to consultation rooms and other facilities. The main surgery entrance can be accessed via our automatic doors and all of our consultation rooms are on one level and accessible by wheelchair.
(Site updated 15/07/2019)