Millbrook Surgery

Prescriptions: (11am to 4pm only)
01963 359354

Repeat prescriptions

Order Your Repeat Prescription Online

Repeat prescriptions can be requested:

  • online via the link at the top of this page or
  • by using the NHS app,
  • in person at the Surgery,
  • via the post or
  • by telephoning the prescription line on 01963 359354.

The internet ‘Patient Access service’ allows you to request your repeat medication at any time of the day or night (contact the surgery if you would like us to provide log in details), as does the NHS app – available to download via your app store. Both of these systems also allow you to book appointments online.

You can drop your repeat prescription requests directly into our ‘request box,’ located on our main Reception desk, or through our letterbox outside of working hours. For housebound patients both Boots and Evercreech pharmacies will deliver medication directly to your home,  please contact your chosen pharmacy for more information on this service.

The Prescription Line is open between the hours of 11.00am and 4.00pm, Monday to Friday, for patient repeat prescription orders. The telephone number for the Prescription Line is 01963 359354.

Prescriptions can also be collected from the surgery, sent to your local chemist, or delivered to your home address if a stamped addressed envelope is provided.

Please allow 48 hours from request for the processing of your prescription (Monday – Friday). Please bear in mind that no processing takes place on Saturday or Sunday for any repeat request, including those made over the internet.

Medication reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner, pharmacist or practice nurse at least once a year to review these regular medications you will be contacted when your medication review is due.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Prescriptions charges and exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.  Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

Please click here for further details on the NHS website

Date published: 8th October, 2014
Date last updated: 14th May, 2020